Zipcar COVID-19 Update

This notice is from Zipcar:

To maintain a safe Zipcar environment and address member concerns, we are taking the following measures:

  • Enhanced cleaning protocols and products: We upgraded our car-cleaning with antiviral and antimicrobial solutions and have deployed incremental sanitizing procedures. We’ve also promoted additional healthy hygiene and safety practices within the team that works behind the scenes to care for our vehicles.
  • Employee safety education: We have educated our employees on basic health and hygiene to protect for their safety and the safety of our members. This includes basics of hand washing and proper cleaning of work surfaces. We have ordered additional supplies, including cleaning solutions and protective equipment, should they be required. We have also created protocols for managing employee health, including processes for implementing quarantines and social distancing should they be required. 
  • Waiving cancellation fees: We are waiving our cancellation fees through April 30, 2020 should our members feel it necessary to change their driving plans, particularly in markets that have issued recommendations for social distancing. To learn more, visit our Help Center.

We also have provisions in place to ensure continuity of business operations and do not expect service disruptions as a result of the virus at this time.

For on-going external updates, we will be updating our Zipcar newsroom (https://www.zipcar.com/press/newsroom/covid19). As always, we strive to create a safe and enjoyable driving experience for our Zipcar members.

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